General enquiries
For existing customers with a question that isn't a support ticket - billing, licences, contracts, people joining or leaving, or a piece of work you're weighing up. Tell us what you need and the right person will pick it up.
What we can pick up here
Billing, licences and contracts
Invoice queries, licence counts, renewal dates and anything that needs checking against your agreement.
People joining or leaving
Give us as much notice as you can and we'll get accounts, kit and access sorted in the right order.
Work you're thinking about
A migration, an office move, a review. Tell us the outcome you want and we'll say what's realistic.
Not a customer yet?
If you're weighing up a change of provider, a short call is usually the quickest way to work out whether we're a sensible fit.
Book a callWhat happens next
01
Logged and acknowledged
You'll get confirmation so you know it hasn't disappeared into an inbox.
02
Routed to the right person
Account, billing or technical - whoever can actually answer it.
03
A reply in one working day
Even if the full answer takes longer, you'll hear where it stands.
04
Closed off properly
We confirm what was agreed, so there's a record on both sides.