Extra hands for the IT team you already have
Plenty of organisations don't need to hand IT over - they need help carrying it. We help you find a workable split between what your team keeps and what's better shared, so nobody is holding it all together on their own.
- Your team keeps ownership and direction
- A written split of who does what
- Cover for holidays, sickness and peaks
- Specialist skills without a permanent hire
Signs your internal team could use a hand
Most organisations struggle with one of these. Any of them sound familiar?
- Your IT team is capable, but there's more work than hours.
- Projects keep slipping because day-to-day requests come first.
- One person holds all the knowledge and can never really switch off.
- You need security or cloud expertise occasionally, not permanently.
- Full outsourcing feels like overkill - you want to keep control.
What usually gets shared
Every arrangement looks slightly different. These are the parts organisations most often find worth sharing.
Overflow help desk
Day-to-day requests picked up when your team is stretched, so nothing sits waiting.
Holiday and sickness cover
Planned or sudden, someone who already knows your setup steps in.
Specialist security input
Access to skills that are hard to justify hiring for full time.
Project capacity
Migrations and rollouts progress without the day job grinding to a halt.
Shared documentation
One accurate picture of the environment that both teams work from.
A clear split of duties
Written down who owns what, so nothing falls between the two teams.
What changes when the load is shared
Projects move again
Planned work stops being the first thing dropped when the day gets busy.
Nobody is the only one
Knowledge is written down and shared, so holidays aren't a risk.
Skills when you need them
Specialist input on tap, without carrying the cost year round.
How a typical initial conversation around IT support starts
01
A conversation
Learning about your business, not auditing your kit list.
02
An honest review
What your team does well, where the pressure sits and what's genuinely worth sharing.
03
A practical plan
A clear split of responsibilities, escalation routes and costs in plain English.
04
Working side by side
A steady rhythm between both teams, reviewed as your priorities change.
Where organisations usually go next
Co-managed questions
It's a working arrangement where an external team supports your internal IT people rather than replacing them. You keep ownership and direction; the shared parts are agreed and written down.
Not sure whether you need to change anything?
Get an IT health check that reviews your support, security and Microsoft setup, then gives you a short, prioritised list of what's worth doing.