Three levels, and an honest steer on which one you need
Packages exist to make the decision simpler, not to nudge you up a tier. Most organisations sit in the middle one. If you'd be fine on Essentials, we'll say so.
Essentials
£35-55
per user, per month
Keep people working, keep the basics covered.
Smaller teams, cloud-first, no servers to speak of, and nobody currently looking after things.
Get a quoteManaged
Most common£55-85
per user, per month
Someone proactively looking after it, not just answering the phone.
The level most organisations between 15 and 150 people end up at. Support, security baseline and a plan.
Get a quoteManaged Plus
£85-120
per user, per month
Tighter security, compliance evidence and regular strategy time.
Regulated sectors, organisations handling sensitive data, or anyone with client security questionnaires to answer.
Get a quoteMicrosoft 365 and security licences are itemised separately, at or near cost. Where you sit inside each range depends on the things on our what affects price page.
What's in each level
| Included | Essentials | Managed | Managed Plus |
|---|---|---|---|
| Help desk, business hours | |||
| Remote monitoring and patching | |||
| Endpoint protection, licensed and monitored | |||
| Microsoft 365 administration | |||
| Starters, leavers and movers process | Standard | Agreed process | Agreed process |
| Asset and licence records | |||
| Backup monitoring and restore testing | |||
| Named account contact | |||
| Quarterly review and roadmap | Monthly | ||
| Security baseline (MFA, conditional access, hardening) | |||
| Monitored detection and response | |||
| Security awareness training and phishing simulation | |||
| Compliance evidence and questionnaire support | |||
| Out-of-hours cover | Add-on | Add-on | Add-on |
| On-site visits | Chargeable | Allowance | Allowance |
Add-ons, when they're genuinely needed
Out-of-hours and weekend cover
Genuine cover with a rota behind it, priced by the hours you need rather than a blanket 24/7 fee.
Co-managed arrangement
You keep first line, we take escalations, projects and the specialist work. Lower per-user cost.
Backup and disaster recovery
Cloud backup, Microsoft 365 backup and a recovery plan that's been tested rather than written.
Project work
Migrations, office moves, server replacements. Scoped and priced separately before anything starts.
Not sure which level fits?
Take the IT support health self-assessment. Five minutes, no form, and it'll give you a decent read on whether you need more cover than you have today.
Take the assessmentGet a number for your organisation
Ranges only get you so far. Tell us the shape of things and we'll come back with a real figure, itemised, with the reasoning written down.